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Privacy Policy

At reply-anywhere, your privacy is our priority. This Privacy Policy explains how Hopinio ("we," "our," or "us") collects, uses, processes, and protects your information when you use our Chrome extension and related services.

Privacy at a Glance

  • • We collect minimal data necessary for service operation
  • • AI conversation history is used only to improve responses
  • • We never sell your personal information
  • • You can request data deletion at any time
  • • We comply with GDPR, CCPA, and other privacy laws

1. Information We Collect

Personal Information

We collect the following personal information when you use our service:

  • Account Information: Email address, subscription status, billing information (processed by Paddle)
  • Usage Data: Extension interaction logs, feature usage statistics, error reports
  • AI Conversations: Input text and generated responses to improve our AI models
  • Technical Data: Browser type, extension version, operating system, IP address

Automatically Collected Information

We automatically collect certain information when you use reply-anywhere:

  • Device and browser information
  • Extension performance metrics
  • Crash reports and error logs
  • Usage patterns and frequency

2. How We Use Your Information

Primary Uses

  • • Service Operation: Provide AI-powered response generation
  • • Improvement: Enhance AI models and user experience
  • • Support: Respond to inquiries and troubleshoot issues
  • • Billing: Process payments and manage subscriptions
  • • Legal: Comply with legal obligations and enforce our terms

3. AI and Machine Learning

We use your AI conversation data to improve our services:

  • Model Training: Conversations help train and improve AI response quality
  • Personalization: Learn your preferences for better responses over time
  • Quality Assurance: Monitor and improve AI output accuracy
  • Research: Develop new features and capabilities

Important Note

All AI training data is processed securely and anonymized. We never use your personal conversations for marketing or share them with third parties.

4. Information Sharing and Disclosure

Third-Party Service Providers

We share limited information with trusted service providers:

  • Paddle: Payment processing and subscription management
  • OpenAI/Anthropic: AI model processing (anonymized data only)
  • Analytics Services: Usage statistics and performance monitoring
  • Customer Support: Help desk and communication tools

Legal Requirements

We may disclose your information when required by law, to protect our rights, or in response to legal requests from authorities.

5. Data Security

Security Measures

  • • Encryption: All data encrypted in transit and at rest
  • • Access Controls: Limited employee access on need-to-know basis
  • • Regular Audits: Security assessments and vulnerability testing
  • • Secure Infrastructure: SOC 2 compliant cloud providers
  • • Data Backup: Regular backups with encryption and access controls

6. Data Retention

We retain your information for different periods based on its type and purpose:

  • Account Data: Until account deletion or 30 days after cancellation
  • AI Conversations: Up to 2 years for model improvement
  • Usage Analytics: Aggregated data retained indefinitely (anonymized)
  • Billing Records: 7 years for legal and tax purposes
  • Support Tickets: 2 years after resolution

7. Your Privacy Rights

GDPR Rights (EU Users)

  • • Access your personal data
  • • Correct inaccurate information
  • • Delete your data (right to be forgotten)
  • • Restrict processing
  • • Data portability
  • • Object to processing

CCPA Rights (California Users)

  • • Know what data we collect
  • • Delete personal information
  • • Opt-out of data sales (we don't sell data)
  • • Non-discrimination for exercising rights
  • • Request data copies

How to Exercise Your Rights

To exercise any of these rights, contact us at:

Email: [email protected]
Subject: Privacy Rights Request
Response Time: 30 days maximum

8. Cookies and Tracking

reply-anywhere uses minimal tracking technologies:

  • Essential Cookies: Required for service functionality
  • Analytics: Usage patterns and performance monitoring
  • Preferences: Remember your settings and preferences
  • No Third-Party Tracking: We don't use advertising or social media tracking

9. International Data Transfers

We operate globally and may transfer your data to countries outside your residence. We ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses for EU transfers
  • Adequacy decisions where applicable
  • Other legally recognized transfer mechanisms

10. Children's Privacy

reply-anywhere is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it immediately.

11. Platform-Specific Privacy

Gmail Integration

When used with Gmail, reply-anywhere only processes email content you explicitly choose to respond to. We do not access your email list, contacts, or other emails.

Social Media Platforms

For YouTube, Instagram, LinkedIn, and other platforms, we only process public comments you choose to respond to. We do not access private messages or personal account information.

12. Data Breach Notification

In the unlikely event of a data breach affecting your personal information, we will:

  • Notify affected users within 72 hours
  • Report to relevant authorities as required
  • Provide clear information about the incident
  • Offer guidance on protective measures

13. Privacy Policy Updates

We may update this Privacy Policy periodically. Material changes will be communicated via:

  • Email notification to registered users
  • Prominent notice in the extension
  • Updated effective date on this page

14. Contact Information

Data Protection Contact

Effective Date: July 1, 2025
Last Updated: July 1, 2025
© 2025 Hopinio. All rights reserved.