At reply-anywhere, we want you to be completely satisfied with your purchase. This refund policy outlines our terms for refunds and cancellations to ensure transparency and fair treatment for all customers.
We offer a 7-day money-back guarantee for all paid subscriptions. If you're not satisfied with reply-anywhere within the first 7 days of your subscription, you can request a full refund, no questions asked.
Include your order number or email address used for purchase
Provide a brief reason for the refund request
We'll respond within 24 hours to confirm your request
Refunds are processed within 5-10 business days
Subscription Cancellation
You can cancel your subscription at any time. Here's how cancellations work:
Immediate Cancellation: Access continues until the end of your current billing period
No Automatic Renewal: Your subscription won't renew for the next billing cycle
Data Retention: Your account data is retained for 30 days after cancellation
Reactivation: You can reactivate your subscription at any time
Refund Processing
All approved refunds are processed through our payment processor (Paddle) and returned to your original payment method:
Credit/Debit Cards: 5-10 business days
PayPal: 3-5 business days
Bank Transfers: 7-14 business days
Digital Wallets: 3-7 business days
Partial Refunds
In some cases, we may offer partial refunds:
For annual subscriptions used for more than 7 days but less than 30 days
When technical issues affect service for an extended period
For billing errors or overcharges
At our discretion for exceptional circumstances
Free Plan Policy
Our free plan is always available at no cost. Since there's no payment involved, refunds don't apply. You can use the free plan indefinitely with the included features and usage limits.
Dispute Resolution
If you're not satisfied with our refund decision, you have the following options:
Request a review by emailing our customer service manager
Contact Paddle's customer support for payment-related disputes
File a dispute with your payment provider as a last resort
Contact Information
For refund requests, cancellations, or any questions about this policy, please contact us:
We may update this refund policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our service after policy changes constitutes acceptance of the new terms.
Effective Date: July 1, 2025 Last Updated: July 1, 2025